Returns & Exchanges
At Urban Walk Pakistan, we strive to ensure your fashion experience is seamless, offering a 7-day hassle-free return and exchange policy for all unworn items with original tags. We are committed to providing the perfect fit and style for your urban lifestyle.
Initiate Request
Contact our customer support team via WhatsApp or email within 7 days of delivery with your order number and photos of the item.
Pack the Item
Ensure the apparel is in its original condition, unworn, and unwashed, with all Urban Walk tags and original packaging intact.
Ship Back
Once your request is approved, dispatch the parcel to our warehouse address using a traceable courier service of your choice.
Quality Inspection & Refund
After receiving and inspecting the returned item, we will process your exchange or issue a store credit/refund within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing